Shipping policy
1. Order Processing Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
2. Shipping Destinations We ship worldwide via our fulfillment network.
3. Estimated Delivery Times
- Kenya: 7–15 business days
- Africa (other countries): 10–20 business days
- USA/Europe: 5–10 business days
- Rest of World: 7–12 business days
4. Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may apply on qualifying orders.
5. Order Tracking Once your order ships, you'll receive a tracking number via email to monitor your delivery.
6. Customs & Import Duties International orders may be subject to customs fees or import duties, which are the buyer's responsibility.
7. Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, contact us and we'll resolve it promptly.
8. Incorrect Address Please ensure your address is correct at checkout. We cannot be responsible for orders sent to an incorrect address.
9. Contact Us For shipping inquiries, reach out via our contact page or email.